The following resources will assist U-M travelers abroad in need of emergency support from the university.
|An emergency situation is one that has impacted, or is likely to impact, the health and safety of the traveler. Examples may include: major crime, serious accident, major physical or mental health situation (including family emergency, such as death or hospitalization), being a victim of sexual assault / misconduct, detention or arrest, lost person, kidnapping, civil unrest, or natural disaster.
A non-emergency situation does not immediately impact the health and safety of the traveler, yet may still require assistance. Non-emergencies may include: lost passport, wallet, luggage, etc., visa assistance, canceled or delayed flight, minor illness or injury, etc. For non-emergency situations, travelers should follow the non-emergency protocols of the on-site contact or the sponsoring U-M department, which may include contact via email or calling the contact during business hours. When in doubt, treat health, safety, and security situations as an emergency and follow emergency protocols.
U-M Division of Public Safety and Security (DPSS):
+1 734-763-1131 (Ann Arbor)
Let the DPSS emergency responder know that you are a U-M traveler abroad. DPSS will transfer you to a U-M emergency responder.
Before departure, download the complete General Emergency Protocols for U-M International Travelers and program the numbers into your phone.
|Upon arrival to the host-site, travelers should learn about the local emergency procedures from the program leader, on-site contact, or host institution. Below are general protocols for addressing an on-site emergency that may supplement on-site emergency protocols. For emergencies, please:
Please read the following for a more detailed protocol for addressing on-site emergencies:
Step 1: Tend to Your Immediate Safety and/or Medical Needs
Get somewhere you feel safe, either by going to a safe location or by sheltering in place.
Contact local police in the case of feeling physically threatened or you are a victim of crime.
Go to the nearest medical facility if you are in need of emergency care.
Step 2: Make Appropriate Local Contacts
Contact your U-M department administrator, program leader, on-site partner, or on-site contact who can provide emergency support or suggestions.
Reach out to local people you trust to see how they can be of assistance.
Contact the US Embassy or embassy for your country of citizenship in the event you need legal assistance or need to replace your passport.
Step 3: Contact the University of Michigan
Contact your U-M department contact or the office sponsoring your travel to provide an update and to seek emergency advice / support as necessary.
In the event your U-M departmental contact is unavailable, call the U-M Division of Public Safety and Security (DPSS) at +1 734-763-1131 (Ann Arbor), +1 313-593-5333 (Dearborn), or +1 810-762-0006 (Flint). Let the DPSS emergency responder know that you are a U-M student abroad. DPSS will transfer you to a U-M emergency responder for international travelers. The emergency responder can provide you with immediate next steps, put you in touch with your U-M department, contact GeoBlue on your behalf, and/or put you in touch with other U-M support resources.
Resources for sexual or gender-based misconduct:
For confidential consultation, advocacy and support you can call the Sexual Assault Prevention and Awareness Center’s 24/7 hotline at (734)936-3333. Or connect during business hours via chat through SAPAC’s website http://sapac.umich.edu/
For reporting sexual and gender-based misconduct and other forms of interpersonal violence you can file a report with Equity, Civil Rights and Title IX Office at https://sexualmisconduct.umich.edu/reporting-process/
For resources outside of the University, RAINN (Rape, Abuse and Incest National Network) has a 24/7 r at: 1-800-656-HOPE (4673)
Emergency funds for students on University of Michigan Related Travel (UMRT) are available to students eligible for need based financial assistance who are unable to meet immediate, essential expenses related to unexpected international travel disruptions related to public health guidelines (COVID-19 or otherwise) that are not covered by the GeoBlue Post Departure Trip Insurance. Our goal is to provide financial assistance to students on financial aid who would not otherwise be able to cover such unforeseen expenses.
A team of staff members from the Office of the Provost in consultation with the Dean of Students Office (DoS) and the Office of Financial Aid (OFA) will review all requests for emergency funds to determine eligibility for financial support. Not all students are eligible for funding, and funds may not be able to cover all expenses. If a student’s request cannot be funded, there are other options available, such as the Dean of Students emergency funds, CEW+, Rackham, other funds around campus, and the student’s school/college to determine eligibility for funding from that unit.
Expenses generally covered
Unexpected costs associated with international travel and related to public health guidelines (COVID-19 or otherwise), including but not limited to:
If approved for emergency funding, appropriate documentation of expenses will be required. Eligible expenses for funding are determined in consultation with the OFA. As such, OFA requires documentation for certain expenses in order to approve funds or increase a student’s Cost of Attendance for many of the emergency needs students are facing. Supporting documentation (receipts) is needed for the following expenses:
Expenses Generally Not Covered
Emergency funds generally do not cover:
Eligibility Verification and Other Resources
Students may be asked to provide supporting documentation of expenses as necessary and required by the Office of Financial Aid, including providing a copy of their financial aid notice. Prior to granting funding, the Office of the Provost will consult with the Dean of Students Office and the Office of Financial Aid to determine a student’s financial need and eligibility to receive aid based on their current funding.
For international students, the Office of the Provost will consult with the International Center to determine eligibility rather than with OFA.
If all necessary information and documentation is present for an emergency funding request, the approval process can take as little as one business day and the disbursement process can begin. If further information or documentation is needed, the approval process can take longer.
Normally funds are disbursed to a student’s account within 1-2 business days of the funding approval. This may take up to one week. Emergency funds will generally appear in a student’s bank account in 2-3 business days from when they are disbursed. The Office of Financial Aid will disburse the emergency funds to the student’s bank account (if direct deposit has been set up) or by check to the student’s listed address. If mailed, the check will generally arrive within a few business days but is subject to factors such as holidays and distance.
How to apply for funding.
To apply for funding, contact the Office of the Provost Global Engagement Team by phone (+1 734-647-9981) or email (firstname.lastname@example.org) to connect with a staff member. If it is after business hours, leave a message and a staff member will get back with you the next business day. Students with urgent funding requests that cannot wait for U-M business hours may call the U-M Department of Public Safety and Security (DPSS) emergency line at +1 734-763-1131. DPSS will transfer you to a U-M emergency responder.
When students call or email U-M to request emergency funding, they should be prepared to provide a copy of their financial aid notice.
Alternative Funding Sources
If a student’s request cannot be funded, other options are available, such as the Dean of Students emergency funds, CEW+, Rackham, other funds around campus, and the student’s school/college to determine eligibility for funding from that unit.
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