What To Do: Loss or Theft Of Valuables While Abroad

In the event of a loss or theft of valuables, including travel documents (passport, visa, etc.), devices (laptops, phones, etc.) or cash/credit cards, access detailed guidance and contact information in U-M’s General Emergency Protocols for International Travelers.

Lost or Stolen Passports Must be Replaced Before Returning to the U.S.

• U.S. citizens should contact the nearest U.S. Embassy / Consulate and ask to speak to the Consular Section regarding a lost or stolen passport.
  • You will be asked to provide the following to the best of your ability: new passport photo, ID, evidence of U.S. citizenship, travel itinerary, police report (if available), DS-11 application for a passport, and DS-64 statement regarding a lost or stolen passport.
  • If you have also been the victim of a serious crime, be sure to tell a consular officer so you can receive appropriate assistance.
• Non-U.S. citizens should contact the Embassy / Consulate of their country of citizenship for guidance.

If You Are the Victim of a Crime While Abroad

• File a police report with local authorities if necessary.
• Contact your bank/credit card companies to cancel missing cards. Remotely lock your stolen device and delete data to avoid identity theft, or contact your service provider for assistance.
• File insurance claims if your missing valuables are covered.
• Contact family or friends who may be able to assist with money, copies of documents, etc.
• U.S. citizens should contact the nearest U.S. Embassy / Consulate or the U.S. Department of State, Office of Overseas Citizens Services, at: (888) 407-4747 (from the U.S. or Canada) (202) 501-4444 (from overseas). Consular officers are available for emergency assistance 24 hours/day, 7 days/week.
• Non-U.S. citizens should contact the Embassy / Consulate of their country of citizenship for guidance.

Additional Resources

U-M Resources

• “In Case of Emergency” webpage on the Global Michigan website
• General Emergency Protocols for International Travelers downloadable pdf

Overseas Security Advisory Council (OSAC) resources

• Guide to Replacing Missing Passports While Abroad
• Our Two Cents: Petty Crime Basics and How to Minimize the Risk

U.S. Department of State resources

• Emergencies Abroad resources, including:
  • Lost or Stolen Passports Abroad
  • Help for U.S. Citizen Victims of Crime
  • Emergency Financial Assistance for U.S. Citizens Abroad